It’s said that in business, there are two subjects that you should NEVER bring up. Politics and religion. Whoever said this was either a very wise person or someone who found themselves with one less client whenever they opened up this can of worms. My guess is the latter.
Now I’m always accused of being a talker, my secretary often asks if she should figure in “the Jerry talking factor” when she schedules my day. I can talk to anybody about almost anything when I’m servicing a home and for the most part, it’s pleasant, welcomed and interesting. Still, there is these two hanging curve ball topics that can and do come up often & I find myself in a situation where the ice can get pretty thin. QUICKLY!
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I love it when I see pest techs dusting for pest control. I love it even more when I see a professional tech who’s doing the dusting. Dusting has so many positive aspects; Long term residuals, huge voids can be covered with a light puff, homeowners and non target beings are in no danger of exposure AND most importantly, it’s what separates the professional exterminator from the DIY home body who just plows powders willy nilly across the home and makes a dangerous mess. (long sentence-sorry)
Cancelations of pest contracts is a fact of life in the bug business. In fact the big companies actually factor in to their business plans and strategies. At last check, (25 years ago when I left the corporate world) 3% was the highest acceptable rate. Anything more and you’d have teams of big brass in suits swarming your office looking for heads to roll. Anything less and you’d have at least a small squadron of those same suits looking in to see how you’re doing it. Cancelations are a study in and of themselves. A good owner knows if he or she can limit their cancelations, they are on a fast track to big healthy routes.
