the business of pest control

Thumbnail image for What’s The Hardest Part Of A Pest Control Complaint?

What’s The Hardest Part Of A Pest Control Complaint?

Re-do’s, courtesy calls, extra service visits, call it what you like but in the end it’s just a complaint. Complaint calls are part of the business and if I had the formula to eliminate them all, I’d be a wealthy man. If you don’t handle them right, complaint calls can cost your company a lot [...]

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Thumbnail image for Pest Control Not Found In Any Manual

Pest Control Not Found In Any Manual

To get a professional pest control applicators license you’ve got to go through quite a bit of training. Books books and more books, on the job training, ride alongs, training classes, videos, in house testing and more. All of this and all it gets you is the chance to take a whopper of a test, [...]

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Thumbnail image for The Envy of The Invisible Pest Control Companies

The Envy of The Invisible Pest Control Companies

Where Do All Those Invisible Pest Control Companies Hide? Every year when the yellow pages come out I look to see whose still in business and which companies have bowed out. Not an exact science mind you but you can get a pretty good idea of who has survived, maybe grown some, (bigger ad) or [...]

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Thumbnail image for The Deadly Speed Of A Key Account

The Deadly Speed Of A Key Account

Pest control technicians must be a trusting lot. I can’t think of any other occupation where a homeowner let’s a service person in their home while they’re not present. Not only do they ‘let’ them in, they actually give them a key! I wouldn’t say this is very common with a plumber, appliance repairman or [...]

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Thumbnail image for Collections; These Are The Times That Try Mens Souls

Collections; These Are The Times That Try Mens Souls

So there I am, standing at the door dreading what I have to go through next. Actually, I’ve done this a hundred times before and only a relative few have turned out to be the nightmarish encounter I’d never want to repeat. Most of these “heart to hearts” end up with a positive resolve, all [...]

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