pest control complaints

Thumbnail image for The Ghost Of Pest Control Owners Passed- Part 1

The Ghost Of Pest Control Owners Passed- Part 1

A classic book “A Christmas Carol”, written by Charles Dickens has always been a favorite of mine. (I was Jacob Marley in our 6th grade play) Most people are familiar with it. Most memorable were the scenes of the 3 ghosts who came to Ebenezer Scrooge on Christmas eve. It was their job to try [...]

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Thumbnail image for What’s The Hardest Part Of A Pest Control Complaint?

What’s The Hardest Part Of A Pest Control Complaint?

Re-do’s, courtesy calls, extra service visits, call it what you like but in the end it’s just a complaint. Complaint calls are part of the business and if I had the formula to eliminate them all, I’d be a wealthy man. If you don’t handle them right, complaint calls can cost your company a lot [...]

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Thumbnail image for 5 Universal Truths About Your Pest Control Route

5 Universal Truths About Your Pest Control Route

Do you use less equipment now then you did when you started? After all a dead bug is still a dead bug regardless if you killed it with a $1000 dollar actisol machine or with a 40 cent shot of HPX. Although your equipment is important, a successful route is built on more than just [...]

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Thumbnail image for What The Customer Hears Can Cost You

What The Customer Hears Can Cost You

Do anything long enough and you can almost go on an auto pilot mode and things just always seem to go as expected. You’ve got your little system that works for you and methods that work well on the pests of your area. You can get pretty comfortable in a route with smiling happy people [...]

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Thumbnail image for The Domino’s Effect In Pest Control

The Domino’s Effect In Pest Control

Just a question and I’m not really sure if this is a big deal or will resonate with anybody or as usual this is just a figment of my vivid imagination. Have you seen the TV commercials of the famous Dominos Pizza company where they are attempting to reinvent themselves, reconnect with their customers and [...]

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Thumbnail image for Pest Control Is A Complaint Business

Pest Control Is A Complaint Business

Pest control is a complaint business and don’t let anybody fool you. It could be your mother as a client, best friend, pastor it doesn’t matter because any bug they see or problem they have that they perceive to fall into your realm they will complain to you about it. Now some are better at [...]

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