It’s said that 80 % of your callbacks and problems will come from just 20% of your clients. I’d like to add to this equation and say that out of that troublesome 20%, at least 1/2 have the dreaded “Exception to the rule” syndrome. This minority, if allowed to, will run you ragged, spend YOUR [...]
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Pest control technicians must be a trusting lot. I can’t think of any other occupation where a homeowner let’s a service person in their home while they’re not present. Not only do they ‘let’ them in, they actually give them a key! I wouldn’t say this is very common with a plumber, appliance repairman or [...]
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